IBM SmartCloud Control Desk V7.5.1 builds upon the previous release and delivers a solution to help your efforts to improve continuity of service, speed of response, and efficiency of management.
IBM SmartCloud Control Desk V7.5.1 updates:
- Service notices ensure that users are notified of outages against configuration items (CIs) via their SmartCloud Control Desk message board.
- On call features, which ensure quick processing of requests by routing the request to available people
- Knowledgebase enhancements
- Integrated live chat
- Map integration
- Auto fill and type ahead
- Data cleansing and reconciliation functionality improvements between CIs and assets
- Usability and navigation enhancements
- Integration with IBM Tivoli Endpoint Manager
- InDesign Markup Language (IDML) loader for access to asset data contained within other products
- Associate prices and costs with service catalog offerings
Find out more here.
Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.
IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:
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