After several million dollars of investment and four years of research and deployment collecting expertise from hundreds of monitoring projects in thirty-eight countries, Tango/04 is proud to announce Version 8 of its flagship monitoring solution.

“Companies everywhere need to protect their revenue from competitors, and providing proper Quality of Service is key,” says Raul Cristian Aguirre, Tango/04 CEO. “We are proud to lead the transition from technical oriented, less valuable monitoring projects into business-aligned, fully customer-oriented ones.”

Tango/04 pioneered the Agile Service Management concepts in 2007 to allow companies to deploy certain ITIL processes in a rapid and agile manner. This version simplifies Event Management and Continual Service Improvement, helps to improve user experience, and proactively detects any degradation or suspicious activity at the business level.

It also introduces ThunderCloud, a scalable Business Service Management (BSM) back-end that allows rapid and universal access to monitored information; builds upon its Holistic Monitoring concept by improving the ability to show key indicators through attractive, real-time dashboards; and adds a completely new Web Client, plus dozens of new features across the board.

It is also faster and sports an improved Real-Time Service Model (RTSM), a concept that Tango/04 also pioneered, devoted to rapidly modeling service dependencies and relationships for accurate root cause detection and business impact analysis.

Tango/04 software is in use in several of the twenty largest banks in the world and has a strong foothold on the insurance business as well. Typical uses of Tango/04 products include BSM, SLM, Security Event Management/Regulatory Compliance, Business Process Monitoring, Data Consolidation Monitoring, Branches Management and Infrastructure Monitoring.

Version 8 of SmartConsole includes:

• Completely redesigned Web 2.0 Client
• Native 64-bit compatibility
• Built upon the new ThunderCloud architecture
• Tablet-enabled (iOS and Android)
• Much faster event processing
• Automatic Enterprise Views
• New Player to automatically loop selected Views
• Improved support for Automated Service Model generation
• And much more

Version 8 of Dashboards includes:

• Ability to access any ODBC-based database, besides the internal PMDB
• Ability to add custom selectors for multidimensional navigation
• Ability to automatically send dashboard screenshots in PDF format by email
• Dynamic links and a new Link Generator to enhance integration with other products
• New reusable component: customizable Navigation Bars
• Scripting on Query Tables
• And much more

Version 8 of Reports includes:

• Improved Report Launcher
• Much improved BSM Reports
• Extended File Export support, report compression and several other enhancements in macros
• Hypertext Transfer Protocol Secure (HTTPS) support
• Improved Reports’ Control Panel
• Improved performance
• And much more

New features of AccessServer Version 8 (inherited by Dashboards, SmartConsole and Reports) include:

• Single Sign-On
• New VIP users
• New Windows Integrated Authentication (WIA) allows automated signing using current Windows credentials
• Simplified User Management through Concurrent Users licensing model
• Active Directory and multiple domain support
• New, Faster Permission Cache system
• And much more