10ZiG Technology (formerly BOSaNOVA, Inc.), a developer of Thin Clients, Security Solutions, and Network Appliances, announced it has been ranked as a top IT vendor for customer satisfaction in the recently issued 2009 VendorRate report. 10ZiG (www.10zig.com) was voted by customers as the number-one thin client vendor and the highest-rated vendor by enterprise organizations.
VendorRate users rate vendors confidentially on 10 specific performance criteria that include customer service, reliability, integrity, budget and effectiveness. 10ZiG rated highest in 9 out of the 10 categories in the report. The VendorRate quarterly report summarizes customer satisfaction ratings entered by technology professionals at the VendorRate website, trade shows, professional conferences, and virtual events. VendorRate is vendor neutral and accepts neither vendor sponsorship nor advertising.
"Customer satisfaction is extremely important to us; we take extra steps to ensure our customers are happy," says Martin Pladgeman, president of 10ZiG Technology. "For example, we send a survey to every customer after they have called into tech support to make sure that they received the answers that they were looking for. I personally review every survey that is submitted and we follow up promptly if someone requires additional attention," says Pladgeman. "I am pleased to see that our customers are happy with the service we provide."
"VendorRate scores help IT departments make better vendor selections based on feedback from existing customers," says Richard Schaefer, CEO of VendorRate. "10ZiG's outstanding scores demonstrate how the playing field among vendors is leveled because the experiences of many customers provide a more reliable source of information than vendor brand positioning."
10ZiG Technology is the new name for BOSaNOVA, Inc. which was renamed last month. 10ZiG offers a wide-range of award winning thin clients that help customers cut costs and increase security. Security solutions include encryption appliances for protecting backup tapes and a forthcoming PPQ product that is a print management solution that secures printouts and eliminates waste.
10ZiG products are available for sale worldwide from 10ZiG Authorized resellers. For sales information contact 10ZiG Technology toll-free at (866) 865-5250, or send e-mail to
About 10ZiG Technology
10ZiG Technology (www.10zig.com), formerly BOSaNOVA, Inc., is a privately held company headquartered in Phoenix, Arizona. The company is principally engaged in the design and development of thin clients, security solutions, and network appliances. The company's solutions include a highly refined user interface, remote management software, and performance optimization. The company's products are sold through a worldwide network of IBM and CITRIX Business Partners. Industry affiliations include membership in VMware Technology Alliance Program, IBM's PartnerWorld for Developers, Citrix Ready Partner Program, and the Microsoft Partner Program. For more information, visit www.10zig.com.
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