IBM Customer Experience Analytics empowers marketers and customer experience professionals to quickly understand and take action on data-driven insights to improve engagement and conversion rates.
IBM® Customer Experience Analytics is a software as a service (SaaS) solution that provides users with the following:
- Role-based dashboards to monitor topline metrics to enable decision makers to easily identify trends and drill into understand root causes
- Mindset analysis to understand where customers are in their consideration cycle
- Omnichannel journey analysis to give you an accurate view of the complete customer journey across all events and channels to provide insight to improve business outcomes
- Customer behavioral analysis to understand and proactively enhance customer site interaction with immediate visibility into your online customers and business to detect problems, quantify impact, and identify trends
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Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.
IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:
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