Heather Richards has worked for Bytware, a software development company in Reno, Nevada, since 1991. Bytware is an IBM Business Partner and has pioneered automated monitoring and notification technology as well as developed the first and only server-based, native anti-virus solution for IBM i. She supports the company's internal and external customers and business partners in all aspects of software selection, implementation, and configuration. She has conducted numerous trainings and workshops with one goal in mind: to help you monitor and secure your connected world.