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  6. IBM Tivoli Business Service Manager V6.1.1 and IBM Tivoli Netcool/Impact V6.1.1 Enhancements

IBM Tivoli Business Service Manager V6.1.1 and IBM Tivoli Netcool/Impact V6.1.1 Enhancements

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Building on previous releases, IBM Tivoli Business Service Manager V6.1.1 and IBM Tivoli Business Service Manager for the Enterprise V6.1.1 add new features and functions:

  • Self-service  dashboard, a new user interface (UI) capability, which enables you to  combine a variety of visual widgets such as gauges, tables, charts, lists, or topology views, along with management data provided from IBM Tivoli Business Service Manager (for example, service status and metrics) or IBM  Netcool/Impact (for example, third-party data) or IBM Tivoli Monitoring (for example, performance metrics) into custom dashboards using a guided workflow.
  • Mobile support, which enables you to view your business dashboards on mobile devices including tablets and phones. This enables access to both IT and business data anytime and anywhere, and gives you the ability to support  your customers more effectively.
  • Linked  data integration enables Tivoli Business Manager users, including  operators, subject matter experts (SMEs), application owners, or  line-of-business owners to view information about their managed services, applications, or resources. This helps them to isolate, diagnose, and  route problems. Contextual information about these supporting resources  could include configuration or health and performance details.
  • IBM Jazz for Service Management, which delivers a new deployment pattern and  mechanism for providing shared components such as UI, linked data  registry, reporting, security, and administrative services. This enables  faster delivery cycles and simplifies deployments.

 

Building on previous releases, IBM Tivoli Netcool/Impact V6.1.1 adds the following new features and functions:

  • Visualization,  including operator view customization enhancements and UI services provided by Jazz for Service Management. These enable you to link your own data, accessed through Tivoli Netcool/Impact's proven data access methods,  with visual widgets, such as gauges, tables, or lists, to create  dashboards.
  • Linked  data integration, which enables users to reveal their own data accessed  methods as linked data. Linked data utilizes standard web-based data integration patterns to enable data to be shared in an open and flexible  manner. In addition, you get access to linked data sources, enabling  automation and enrichment scenarios.
  • Service level objective reporting, which enables you to establish and report on service level objectives based on your own measures (for example, incidents, tickets, availability).
  • Continued improvements to enhance the user experience, including Maintenance Mode  Windows Management (MWM) cluster replication and email reader enhancements.

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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