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IBM SmartCloud Control Desk V7.5.1 Delivers Usability, Integration, and Process Improvements

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IBM SmartCloud Control Desk V7.5.1 builds upon the previous release and delivers a solution to help your efforts to improve continuity of service, speed of response, and efficiency of management.

 

IBM SmartCloud Control Desk V7.5.1 updates:

  • Service notices ensure that users are notified of outages against configuration items (CIs) via their SmartCloud Control Desk message board.
  • On call features, which ensure quick processing of requests by routing the request to available people
  • Knowledgebase enhancements
  • Integrated live chat
  • Map integration
  • Auto fill and type ahead
  • Data cleansing and reconciliation functionality improvements between CIs and assets
  • Usability and navigation enhancements
  • Integration with IBM Tivoli Endpoint Manager
  • InDesign Markup Language (IDML) loader for access to asset data contained within other products
  • Associate prices and costs with service catalog offerings

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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