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HelpSystems Improves Web Interface of Its InterMapper Network Monitoring Software

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InterMapper, a division of HelpSystems, announced today a new version of the InterMapper software. Version 5.8 presents users with 64-bit support and a responsive web interface, which expands the product’s scalability and flexibility to monitor diverse networks from anywhere in the world.

 

The 64-bit support expands memory space so that customers will be able to monitor more nodes from a single server and see increased product performance. With the ability to monitor anything with an IP address, InterMapper already provides the industry’s broadest device and node coverage, and customers are able to easily and quickly write probes to add coverage of niche devices or previously unsupported devices. Now, with 64-bit support, that coverage can be scaled across bigger and bigger networks from a single server.

 

In turn, the responsive web interface supports modern browsers, including phones and tablets, and allows users to “acknowledge” a network issue from their mobile devices. With mobile and web access to the InterMapper user interface, users will experience increased efficiency and responsiveness throughout the network team.

 

These features were designed with customer experience in mind. “[Mobile access] will be appreciated by a lot of users every day as they check their maps, device statuses, or collateral problems when they receive an alarm from InterMapper. Using mobile access to acknowledge an issue with customer devices will save a lot of time,” says Philippe Hanus, Company Director of Netwalker in France. “This is a feature that will help users be more responsive and to deliver the best service possible for their network.”

 

Customers using InterMapper can upgrade to this latest version to access the new features. HelpSystems offers a free 30-day trial of InterMapper, which includes full product access and free support.

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Our team of expert problem solvers is ready to find answers to your organization’s toughest problems, and our best-in-class portfolio ensures that we’ll land on an integrated, scalable solution that’s right for you. 

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