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IBM Watson Virtual Agent Premium Edition

New Products, Agreements and Trends
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Watson™ Virtual Agent Premium Edition is a software as a service (SaaS) offering. It builds on the capabilities of IBM Watson Virtual Agent Standard Edition.

 

With Watson Virtual Agent Premium Edition, organizations can deploy a virtual agent that offers customers a self-service experience. The following capabilities drive this customer engagement platform:

  • Deploys a digital agent that engages with customers in English through a snippet of code embedded in client's website or mobile application
  • Enables an organization's customers to get answers to questions, to take action, and to resolve issues
  • Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
  • Simplifies and streamlines the customer service and support experience
  • Assists in simplifying and accelerating time to value for businesses
  • Adds data isolation in separate data containers per client
  • Includes one year of historical production data retention for analysis and retrieval
  • Includes a service level agreement (SLA)
  • Provides 24 x 7 customer support

 

Watson Virtual Agent Standard Edition allows an organization's customers to get the assistance they need using a two-way conversation. Capabilities:

  • Provides customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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