High availability solutions provider Vision Solutions announced that its Customer Care Response Center in Irvine, Calif., has achieved certification under the Service Capability and Performance (SCP) Support Standards program for the third year in a row.
Vision Solutions achieved this annual recertification following an extensive audit performed by Service Strategies Corporation on behalf of the SCP Support Standards program. The SCP Standards quantifies the effectiveness of customer service and support based upon a stringent set of performance standards and represents best practices in the industry.
"By once again meeting the rigorous requirements necessary to achieve SCP Certification, Vision Solutions continues to show its commitment to providing a very high level of support and satisfaction to its customers," said Pete Robie, senior vice president, Customer Care and Services. "It is particularly satisfying that Vision continued to meet and improve on the strict requirements of the SCP audit, given the company's extensive growth during the past year that was punctuated by the successful merger with iTera."
SCP Certification is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
About Vision Solutions
Merged with iTera in November 2006, Vision Solutions, Inc. is the leading provider of high availability, disaster recovery and data management solutions for the System i market. IBM's largest high availability Premier Business Partner, Vision Solutions is a recognized System i solutions leader with more than 2,700 customers and 12,000 licenses worldwide. The Company works closely with an international network of channel partners and IBM to deliver its industry-leading software, along with a powerful portfolio of services and support for protecting mission-critical applications and information from planned and unplanned downtime. Privately held by Thoma Cressey Equity Partners, Vision Solutions has corporate offices in Irvine and Salt Lake City, with offices worldwide. For more information, visit Vision Solutions or call 800.957.4511.
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