29
Fri, Nov
0 New Articles

Case Study: Aromatique Sweetens Customer Satisfaction with Varsity ShipSoft and ShipPack

Case Studies
Typography
  • Smaller Small Medium Big Bigger
  • Default Helvetica Segoe Georgia Times
Aromatique is the leading manufacturer of decorative fragrances, oils, room sprays and candles for the home. Aromatique products are available in major department stores and over 6,000 gift shops throughout the United States.

During Aromatique's peak season in August the company ships up to 1,200 cases a day. With additional growth of the company, it became apparent during Aromatique's 1998 holiday season that there was a need for a more sophisticated parcel shipping solution.
Susan Moore, Aromatique Information Systems Director, notes “Aromatique decided to invest in a shipping system that would improve efficiencies, increase shipping integrity and reduce freight expense for our customers”. The company had stringent requirements for a new shipping system.

The first requirement was seamless integration with their iSeries-based ERP system, BPCS, which handles order entry, accounting, manufacturing, purchasing and forecasting. Secondly, Aromatique needed a shipping system with demonstrated reliability — current carrier compliance and rates, proven integration, and software stability. Next, the company wanted to ensure that package contents matched the order. And lastly, Aromatique wanted to eliminate piecemeal shipments to the same retailer that hampered merchandising and increased freight costs.

With these requirements in mind, Aromatique evaluated several transportation management solutions, and visited companies with similar shipping requirements. Ultimately, Aromatique chose Varsity.

“We selected Varsity because of their reputation for reliability, commitment to customer service, and experience with BPCS,” Moore notes. “Varsity's service has been remarkable. Since we implemented this system in 1999, we have never experienced a delay due to Varsity's performance, even during our peak season.”

Aromatique chose Varsity ShipSoft to manage the selection of carriers, optimize shipment pricing and ensure label and manifesting compliance with FedEx. Varsity's pick/pack module, ShipPack, provides Aromatique with package accuracy through item-level detail of parcel content, shipment order reconciliation and parcel nesting. One of the key factors for Aromatique's success has been the tight integration with their BPCS ERP system on the IBM iSeries. The integration to BPCS provides Aromatique with a seamless and accurate pick, pack, ship, and invoice process.Aromatique's shipping process begins when the Shipping Administrator releases an order. A paper copy of the pick list is sent to the Aromatique warehouse where the order is ”picked” from an inventory of 300 items. The shipping station accesses the same pick list electronically through Varsity's ShipPack. As items are scanned at the shipping station, ShipPack verifies in BPCS that the item is on the sales order. Any picking discrepancies are immediately identified by ShipPack so the order can be corrected before shipping. This order verification eliminates the expense of incorrect order fulfillment and improves customer service. ShipPack also allows Aromatique to consolidate small packages into one container, minimizing the retailer's freight charges and simplifying delivery and merchandise display. Once the order is packed, ShipSoft calculates the rate, prints the label and completes the manifest.

At the end of the day, ShipSoft uploads manifest information electronically to FedEx and shipment data is transferred to BPCS accounting via the ShipSoft interface to trigger billing. Aromatique's vault to the top of the decorative fragrances market has been carefully orchestrated to deliver the highest quality products to thousands of large and small retailers. Fast growing Aromatique has relied on Varsity's transportation management software to respond to their retailer's needs.

“Varsity enables us to deliver service that matches the exceptional quality of our products.” comments Moore. “Thanks to Varsity, we can ensure that our retailers receive their exact order, in one package, when they need it, at the best price.”

Vendor Profile in MC Vendor Directory:


Varsity Products: ShipSoft, ShipPack

Customer Profile:


Industry: Decorative Fragrance
Shipping Volume: Average 700 packages per day, 1,200 during peak season
Number of Shipping Locations: One
Interface: BPCS
BLOG COMMENTS POWERED BY DISQUS

LATEST COMMENTS

Support MC Press Online

$

Book Reviews

Resource Center

  • SB Profound WC 5536 Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application. You can find Part 1 here. In Part 2 of our free Node.js Webinar Series, Brian May teaches you the different tooling options available for writing code, debugging, and using Git for version control. Brian will briefly discuss the different tools available, and demonstrate his preferred setup for Node development on IBM i or any platform. Attend this webinar to learn:

  • SB Profound WP 5539More than ever, there is a demand for IT to deliver innovation. Your IBM i has been an essential part of your business operations for years. However, your organization may struggle to maintain the current system and implement new projects. The thousands of customers we've worked with and surveyed state that expectations regarding the digital footprint and vision of the company are not aligned with the current IT environment.

  • SB HelpSystems ROBOT Generic IBM announced the E1080 servers using the latest Power10 processor in September 2021. The most powerful processor from IBM to date, Power10 is designed to handle the demands of doing business in today’s high-tech atmosphere, including running cloud applications, supporting big data, and managing AI workloads. But what does Power10 mean for your data center? In this recorded webinar, IBMers Dan Sundt and Dylan Boday join IBM Power Champion Tom Huntington for a discussion on why Power10 technology is the right strategic investment if you run IBM i, AIX, or Linux. In this action-packed hour, Tom will share trends from the IBM i and AIX user communities while Dan and Dylan dive into the tech specs for key hardware, including:

  • Magic MarkTRY the one package that solves all your document design and printing challenges on all your platforms. Produce bar code labels, electronic forms, ad hoc reports, and RFID tags – without programming! MarkMagic is the only document design and print solution that combines report writing, WYSIWYG label and forms design, and conditional printing in one integrated product. Make sure your data survives when catastrophe hits. Request your trial now!  Request Now.

  • SB HelpSystems ROBOT GenericForms of ransomware has been around for over 30 years, and with more and more organizations suffering attacks each year, it continues to endure. What has made ransomware such a durable threat and what is the best way to combat it? In order to prevent ransomware, organizations must first understand how it works.

  • SB HelpSystems ROBOT GenericIT security is a top priority for businesses around the world, but most IBM i pros don’t know where to begin—and most cybersecurity experts don’t know IBM i. In this session, Robin Tatam explores the business impact of lax IBM i security, the top vulnerabilities putting IBM i at risk, and the steps you can take to protect your organization. If you’re looking to avoid unexpected downtime or corrupted data, you don’t want to miss this session.

  • SB HelpSystems ROBOT GenericCan you trust all of your users all of the time? A typical end user receives 16 malicious emails each month, but only 17 percent of these phishing campaigns are reported to IT. Once an attack is underway, most organizations won’t discover the breach until six months later. A staggering amount of damage can occur in that time. Despite these risks, 93 percent of organizations are leaving their IBM i systems vulnerable to cybercrime. In this on-demand webinar, IBM i security experts Robin Tatam and Sandi Moore will reveal:

  • FORTRA Disaster protection is vital to every business. Yet, it often consists of patched together procedures that are prone to error. From automatic backups to data encryption to media management, Robot automates the routine (yet often complex) tasks of iSeries backup and recovery, saving you time and money and making the process safer and more reliable. Automate your backups with the Robot Backup and Recovery Solution. Key features include:

  • FORTRAManaging messages on your IBM i can be more than a full-time job if you have to do it manually. Messages need a response and resources must be monitored—often over multiple systems and across platforms. How can you be sure you won’t miss important system events? Automate your message center with the Robot Message Management Solution. Key features include:

  • FORTRAThe thought of printing, distributing, and storing iSeries reports manually may reduce you to tears. Paper and labor costs associated with report generation can spiral out of control. Mountains of paper threaten to swamp your files. Robot automates report bursting, distribution, bundling, and archiving, and offers secure, selective online report viewing. Manage your reports with the Robot Report Management Solution. Key features include:

  • FORTRAFor over 30 years, Robot has been a leader in systems management for IBM i. With batch job creation and scheduling at its core, the Robot Job Scheduling Solution reduces the opportunity for human error and helps you maintain service levels, automating even the biggest, most complex runbooks. Manage your job schedule with the Robot Job Scheduling Solution. Key features include:

  • LANSA Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.

  • LANSAWhen it comes to creating your business applications, there are hundreds of coding platforms and programming languages to choose from. These options range from very complex traditional programming languages to Low-Code platforms where sometimes no traditional coding experience is needed. Download our whitepaper, The Power of Writing Code in a Low-Code Solution, and:

  • LANSASupply Chain is becoming increasingly complex and unpredictable. From raw materials for manufacturing to food supply chains, the journey from source to production to delivery to consumers is marred with inefficiencies, manual processes, shortages, recalls, counterfeits, and scandals. In this webinar, we discuss how:

  • The MC Resource Centers bring you the widest selection of white papers, trial software, and on-demand webcasts for you to choose from. >> Review the list of White Papers, Trial Software or On-Demand Webcast at the MC Press Resource Center. >> Add the items to yru Cart and complet he checkout process and submit

  • Profound Logic Have you been wondering about Node.js? Our free Node.js Webinar Series takes you from total beginner to creating a fully-functional IBM i Node.js business application.

  • SB Profound WC 5536Join us for this hour-long webcast that will explore:

  • Fortra IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn: