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Tealeaf Customer Experience on Cloud Delivers Mobile Analytics and Hybrid Cloud Capabilities

Managed Services / SaaS
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IBM Tealeaf Customer Experience on Cloud delivers customer behavior analytics capabilities for web and mobile applications:

  • Configure and evaluate events that are based on web and mobile application interactions, customer context, and other environmental variables, such as device and application version.
  • Associate events information to metrics and dimensional values to build ad-hoc reports and dashboards.
  • Leverage a user session view to quickly understand user behavior and struggle across all of your web and mobile applications.
  • Replay user interactions across web, mobile web, and native mobile applications.
  • Set alerts to receive email notifications based on positive or negative trends in customer behavior.
  • Drill down from the reports and dashboards into a list of sessions and session details to help determine the root cause of customer struggle.
  • Create application profiles to support instrumentation of customer's mobile applications.
  • Create users and their associated permissions to help administrators complete user setup.

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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