Help/Systems CEO Janet Dryer recently discussed what has made Help/Systems succeed, year in and year out. Here are some excerpts of her remarks:
"Founded in 1982 by operations automation pioneer Dick Jacobson, Help/Systems has outlasted many of the software companies that were on the scene in those days. But, we've done more than survive; we've thrived. Let's look at some reasons for this success.
"First and foremost, a business must have customers. Our customers are a loyal bunch. Some of them have been with us since the System/38 days. And, the word of mouth of a happy customer is a wonderful thing. Our customers are great evangelists for operations automation and business intelligence. "What keeps customers happy? Excellent, caring service and quality products. Our sales and customer service representatives are second to none. We know that happy employees make happy customers, but quality products are important, too. In 1992, Help/Systems was the first software company in the United States to be certified under the ISO 9001 standard. Today, the Robot Automated Operations Solution leads the world in System i automated operations, as SEQUEL does for business intelligence.
"The platform on which our software runs is also important. The integrated architecture of the System i is renowned for its stability and reliability with over 99.9 percent uptime. IBM has integrated the newest technologies into this system and increased its scale by huge factors.
"Going forward, our success and longevity mean we can be relied on as a partner for the long haul. I'm confident that we'll have even more impressive things to remember at future anniversaries. We've got the people and the skills to make it happen, and we're just as passionate today about excelling as we were back in 1982."
Help/Systems, Inc. is a leader in automated operations and business intelligence software for the System i. For more information, visit Help Systems, or contact Tom Huntington, at (952) 933-0609 or email
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