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SmartCloud for Social Business Advanced Support Is Enhanced

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IBM SmartCloud for Social Business provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM SmartCloud for Social Business is that it is designed to help companies collaborate and work with anyone inside or outside their company's firewall.

 

IBM SmartCloud for Social Business Advanced Support, a new capability, offers you a premium level of assisted support with priority issue handling, enhanced response objectives, and account management resources so you derive the maximum value from your cloud solution. It helps you accelerate your adoption of the cloud and improve the user experience. SmartCloud for Social Business Advanced Support can be purchased as an add-on to any SmartCloud for Social Business offering.

 

With SmartCloud for Social Business Advanced Support, you get:

  • Access to Account Management Team for planning, communication, and escalations.
  • 24 x 5 support for all severity issues (24 x 7 for Severity 1).
  • Ability to report any severity issue via phone or enter directly into the IBM Service Request system.
  • Priority Problem Record handling.
  • Enhanced support response objectives

 

This new global support offering helps you get the most out of your IBM SmartCloud for Social Business investment by providing a number of high value support services to meet the demanding and mission-critical requirements of your cloud deployment.

 

With the priority issue handling and hands-on account management services of SmartCloud for Social Business Advanced Support, you will truly get the maximum business value from IBM SmartCloud for Social Business.

 

Find out more here.

IBM is a leading global hybrid cloud and AI, and business services provider, helping clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently, and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM's legendary commitment to trust, transparency, responsibility, inclusivity, and service.

For more information, visit: www.ibm.com.

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