IBM SmartCloud for Social Business provides one-click access to business-grade file sharing, social networking, communities, online meetings, instant messaging, email, and calendar. The power of IBM SmartCloud for Social Business is that it is designed to help companies collaborate and work with anyone inside or outside their company's firewall.
IBM SmartCloud for Social Business Advanced Support, a new capability, offers you a premium level of assisted support with priority issue handling, enhanced response objectives, and account management resources so you derive the maximum value from your cloud solution. It helps you accelerate your adoption of the cloud and improve the user experience. SmartCloud for Social Business Advanced Support can be purchased as an add-on to any SmartCloud for Social Business offering.
With SmartCloud for Social Business Advanced Support, you get:
- Access to Account Management Team for planning, communication, and escalations.
- 24 x 5 support for all severity issues (24 x 7 for Severity 1).
- Ability to report any severity issue via phone or enter directly into the IBM Service Request system.
- Priority Problem Record handling.
- Enhanced support response objectives
This new global support offering helps you get the most out of your IBM SmartCloud for Social Business investment by providing a number of high value support services to meet the demanding and mission-critical requirements of your cloud deployment.
With the priority issue handling and hands-on account management services of SmartCloud for Social Business Advanced Support, you will truly get the maximum business value from IBM SmartCloud for Social Business.
Find out more here.
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