IBM Watson Virtual Agent, a cognitive assistant for business, delivers the following capabilities:
- Allows an organization's customers to get the assistance they need using a two-way conversation that provides a customer self-service interaction
- Helps customer service by providing customers an opportunity to interact with a company using natural language
- Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience
- Is relevant for businesses given their need to have high-touch relationships with their customers especially through digital communication channels
- Assists in simplifying and accelerating time to value for businesses and their customers
Find out more here.
IT managers hoping to find new IBM i talent are discovering that the pool of experienced RPG programmers and operators or administrators with intimate knowledge of the operating system and the applications that run on it is small. This begs the question: How will you manage the platform that supports such a big part of your business? This guide offers strategies and software suggestions to help you plan IT staffing and resources and smooth the transition after your AS/400 talent retires. Read on to learn:
Business users want new applications now. Market and regulatory pressures require faster application updates and delivery into production. Your IBM i developers may be approaching retirement, and you see no sure way to fill their positions with experienced developers. In addition, you may be caught between maintaining your existing applications and the uncertainty of moving to something new.
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